CV / RESUME
The following is an overview of my career experience.
Ben Patridge
Senior L3 Sustaining Engineer • SAN/NAS Expert • Filesystems • Kernel Analysis
Career Highlights
- 30 years of Large-Scale Environment Experience
- Enterprise Systems & Data Storage (SAN/NAS) Expert
- Executive and Stakeholder Engagement
- Leadership, Mentoring, and Technical Writing
- Decision-Making and Resource Allocation
- Cross Organizational Collaboration
- Global Support Tools and Delivery
- Risk Management and Best-of-Breed Analysis
- Filesystem, RAID, and Kernel Debugging Expertise
Professional Experience
TINTRI – Sr. Member L3 Sustaining Engineering (Sept 2022 – Present)
- Led Level 3 escalations and authored RCA reports for executive and legal teams.
- Performed filesystem integrity analysis and kernel core dump triage.
- Diagnosed regressions; contributed code updates for hotfix/GA releases.
- Built enterprise-wide code release tracking system used at VP level.
- Reduced escalations by 50% via tooling, documentation, and support automation.
- Saved support org over $1M/year through efficiency improvements.
- Presented deep-dive technical training for engineering and account teams.
- Maintained 1,100+ internal knowledge-base articles.
TINTRI – Sr. Technical Support Engineer L2 (Mar 2021 – Aug 2022)
- Provided Level II support across complex SAN/NAS and virtualization stacks.
- Led weekly training, onboarding, and engineering collaboration sessions.
- Performed regression analysis and end-to-end system troubleshooting.
Harmonic Inc – Sr. Staff Technical Support Engineer (2011 – 2021)
- Escalation lead for Lustre-based MediaGrid distributed storage systems.
- Performed DR, filesystem integrity checks, and kernel/thread analysis.
- Developed internal diagnostics and tooling.
Isilon Systems (EMC) – Sr. Escalations Engineer (2011)
- Managed Severity-1 NAS escalations and resolved critical issues.
- Performed kernel dump analysis, OS tracing, NAS recovery.
Previous Roles (1993–2010)
| Company | Location | Title | Dates |
|---|---|---|---|
| Hitachi Data Systems | San Diego, CA | SAN Support Specialist II | 2001–2010 |
| VION | Herndon, VA | Web Application Contractor | 2013–2015 |
| KapAlon Technologies | Mountain View, CA | Contract Manager | 2001 |
| Lucent (Microsoft) | Mountain View, CA | Network Engineer | 2000–2001 |
| Collective Technologies | Global | UNIX Consultant | 1999–2000 |
| IBM Global Services | Seattle, WA | IT Specialist | 1996–1999 |
| Entex | Irwindale, CA | Systems Admin | 1996 |
| Progressive Insurance | Austin, TX | Systems Admin | 1995–1996 |
| CSC (IBM Austin) | Austin, TX | Helpdesk Analyst | 1994–1995 |
| Viking Electronics | Northridge, CA | Jr. CAD Designer | 1993 |
Technical Proficiencies
Operating Systems
Linux
FreeBSD
AIX
HP-UX
Solaris
macOS
Windows Server
Storage Systems
RAID
SAN/NAS
EMC
Isilon
Hitachi
NetApp
Lustre
ZFS
XFS
Languages
C/C++
Python
Bash
Perl
PHP
JavaScript
Java
Accomplishments
- 4× Tintri Performance Awards (2021–2025)
- C++ Certification (2022)
- BS Information Technology
- Harmonic Merit Awards (2012–2019)
- Isilon ICSP & ICSE Certified
- OpenZFS Summit Contributor (2024)
- Developer of DCA Asset Management & OnSCHED applications
- Articles published in ADMIN, Maximum Linux, and ADA News
- Author of 4 books: Reflections I & II, The MANual, The MANual – Surviving Pregnancy